Home / Shipping Policy

Can I order online and pick up in store?

No, pick up is not available at this time, all items purchased on this website will be shipped within 5 business days. 

Where do you ship?

We ship only within Canada.

How much is shipping and when can I expect my order to arrive?

Shipping cost varies based on the size and weight of items. Please review shipping details when placing your order. Shipping time varies based on where you are in Canada and usually ranges between 3-8 days.

Who do you ship with?

All orders are shipped via standard Canada Post shipping services.

Sales Taxes

Sales tax will be applied automatically during the checkout process to Canadian customers. Taxes are based on the province/territory where the items are being shipped.

Return Shipping

Chapman’s is not responsible for return shipping costs. To return your product(s), please mail to: Chapman’s Ice Cream, 100 Chapman Cres., Markdale, ON, N0C 1H0. Shipping costs are non-refundable.

Depending on where you live, shipping time can vary. When shipping an item for a return, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not responsible for lost merchandise.